Faqs

General (2)

What is your return policy?

All sales carry a 20 day return policy. If an item is not satisfactory or not what you expected it can be returned for a full refund (less shipping fees). If the item is found to be defective, you will receive a direct exchange, suitable replacement (if item has become discontinued or unavailable), a repair, or in-house credit at the discretion of CineShark.

Please note that the following items are not refundable for any reason: Shipping and handling charges, rush processing charges, processing charges, or other fees imposed on an order.

CineShark reserves the right to charge a restocking fee for merchandise returned in less than acceptable condition.

A Return Merchandise Authorization (RMA) number must be obtained from CineShark prior to returning any merchandise. Any product returned to CineShark without an RMA number will be returned to the customer at the customer’s expense and no credit will be issued.

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Does CineShark offer a warranty?

Yes, we do offer a lifetime warranty on all CineShark products. You can read the full warranty details here.

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Product Questions (1)

Anodized, Hard Anodized, Raw… What does it all mean?

We offer several different types of finish from Raw aluminum to hard anodized (Type III) aluminum. Many of our products are also available in multiple colors. We offer color choices so that you can customize you rig to your liking.

So what are the differences between the types of finishes? Well here is the low down.

Raw
This finish is simply raw aluminum that is sealed to prevent staining.
Type II Anodized – Raw
This finish is anodized using the Type II process. There is no color added, but the aluminum will have a darker hue than the natural color. This finish is tougher than raw aluminum.
Type II Anodized – Dyed
This finish is anodized using the Type II process. There is color added and it will be tougher than raw aluminum.
Hard Anodized – Raw
This finish is anodized using Type III process (Hard Anodized). There is no color added, which gives the aluminum yellowish/greenish hue. Type III anodized is the finish typically used in the military (Mil-Spec) and the aircraft industry. It provides a very durable finish.
Hard Anodized – Dyed
This finish is anodized using Type III process (Hard Anodized), and there is color added. Type III anodized is the finish typically used in the military (Mil-Spec) and the aircraft industry. It provides a very durable finish.

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Shipping (3)

What shipping methods do you offer?

For US orders we offer the following shipping methods:

  • USPS (2-7 Days)
  • UPS Ground (2-4 days)
  • UPS 3 Day Select
  • UPS 2nd Day
  • UPS Overnight

For International orders we offer the following shipping methods

  • USPS International Priority (5-15 Days)
  • USPS International Express. (3-10 Days)

To see shipping options available as well as cost you can add the products you want to your cart, then use the shipping calculator in the cart.

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How long does ground shipping take?

Ground shipping via UPS takes 1-5 days depending on your location. You can see estimated transit time for your location in the map below.

UPS-Ground

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Do you ship internationally?

Yes, we do ship orders internationally.

  • Orders with mis-matching billing and shipping addresses will be subject to additional verification.
  • International orders must be placed via our online shopping cart.
  • Receiver is responsible for all import fees, import fees are determined by the importing country.
  • CineShark has no control over import fees, nor can we ship orders as gifts or with a lower value.

To see shipping options available as well as cost you can add the products you want to your cart, then use the shipping calculator in the cart.

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